Accessibility

Tamworth Borough Council are committed to making our services accessible to all users. We are continuing to make this website as accessible as possible.

The BBC website provides comprehensive information on website accessibility help, including how to adjust type size, colour contrast and how to make your computer speak text aloud. AbilityNet has advice on making your device easier to use if you have a disability. Please see our Digital Unite page for an extensive collection of free learning guides about using modern technology.

Alternative formats and languages

Do you need to talk to us in language other than English? Do you need information in an alternative format such as large print or audio? If you need information in another format or need to talk to with us, or contact us in another way then please phone us on 01827 709709 or email us at enquiries@tamworth.gov.uk, we have all of your needs covered, please, just ask.


Accessibility statement for tamworth.gov.uk

This accessibility statement applies to www.tamworth.gov.uk

This website is run by Tamworth Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some PDF documents are not fully accessible to screen reader software

Feedback and contact information

Tell us if you need information in a different format.

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio CD

Please phone us on 01827 709709 or email us at enquiries@tamworth.gov.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email: webupdates@tamworth.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Tamworth Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents

Some of the documents on our website do not meet accessibility guidelines. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix any of the historical Local Plan documents on this page: www.tamworth.gov.uk/core-documents-local-plan.

You can request any document that we produce in an alternative format - details at the top of this page.

We have begun the process of building a new website which we intend to launch later this year. This website will then be retired. Where practicle, we are replacing older documents with HTML pages. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Siteimprove automated testing runs every 5 days on this website to alert us to most issues. We have begun the process of building a new website which we intend to launch later this year. This website will then be retired. Where practicle, we are replacing documents with HTML pages. The new website will be both automated and user tested before launch and regular testing will be scheduled. 

Preparation of this accessibility statement

This statement was prepared on 1 July 2020. It was last reviewed on 24 January 2022.

This website was last tested on 23 January 2022. The test was carried out using software called SiteImprove on every page of our website with a result of 100% and on 13 January 2022 by Tamworth Borough Council using Axe on the ten most popular webpages (as the majority of our website traffic goes to the top 10 pages) plus a random sample. You can view the SiteImprove test results here.