My Account

My Housing Portal

The MyTamworth portal was retired on 27 July 2025. A new Citizen Hub is coming soon. 

You can still report and apply for many of our services online via this website - head to our Do It Online page.

MyHousing portal

If you’re a tenant of Tamworth Borough Council, you can easily manage your tenancy online, 24/7, in real time, using our MyHousing portal.

By creating your own secure personal account, you can:

  • Get live access to rent account balances and transactions, make online payments, set up direct debits and print statements
  • Update your personal details, including who is living in a property
  • Check the status of any ongoing repairs or planned works
  • View the repairs history of a property
  • Report anti-social behaviour
  • Send direct messages to members of the housing team

Please note that housing repairs still need to be reported directly to the housing repairs team by calling 0800 183 0044 or via our online report it form. Once a repair is booked, you’ll be able to see the status of it in your MyHousing account.

New Citizen Hub coming soon!

What is the Citizen Hub?
The Citizen Hub is a new user-friendly online portal where you can access services, track requests and get help 24/7.

Why are we replacing the MyTamworth portal?
The current portal is outdated and does not offer the flexibility or ease of use the customer expects. The new system will be more modern, accessible, and easier to navigate. Please note the MyHousing portal will remain accessible for our housing tenants.

To find out more - read the FAQs

You can still report and apply for many of our services online via this website - head to our Do It Online page.