Tenant Voice - “Your Voice in Every Choice”
This page is for council tenants and leaseholders who want to get involved in shaping the services that impact them.
We want to work with you to improve services and create neighbourhoods you are proud to be part of. We aim to do this in partnership, by speaking honestly, listening to each other’s views and enabling you to influence decisions about your home and the services you receive.
Look at the Tenant Involvement leaflet.
Visit this webpage to read about the different ways you can get involved in shaping services.
More detail about our approach is included in our Tenant Voice Strategy 2025-2030.
Below you can read about some of the services we provide as part of our tenant involvement work.
Tenants knowledge hub
Training for you: We offer various training courses to give you the opportunity to learn new skills, meet other tenants and share practical learning that can be useful in everyday life. Many are free or low cost and transport can often be arranged. Training opportunities will be advertised here and through Open House magazine as and when they arise.
Find out more about training through our Tenant Knowledge Hub.
By getting involved in one of the knowledge hub sessions, tenants will be able to increase their knowledge and understanding of housing services, policies, and key topics, while providing opportunities to ask questions, share feedback and influence service improvement. For more details contact:
Phone: tenants voice team: Laura Waldron 07850 704039 / Anita Rudge 07812 652809 or 01827 709709
Estate inspections: We know you want to live in a safe and pleasant environment that is maintained to the highest standards. Every year we visit all council-owned housing estates, together with tenant representatives, so that any issues can be identified.
Officers and independent tenant inspectors will be conducting an annual programme of Estate Inspections throughout the borough commencing May 2026.
Read about estate inspections for 2026/2027.
Community Estate Days: Our community estate days are a place where the councils housing teams, internal departments and external partners come out into the communities and offer face-to-face engagement opportunities to tenants and residents.
Community estate days bring tenants, local communities, and council teams together, to strengthen community connections, promote engagement opportunities, and provide an informal way for tenants to share views and access housing information and support.
Different officers from our teams will be on hand to take queries and offer support and advice, please come along and see us at an event throughout the year, the events calendar will see us in the following locations:
| Date | Time | Location |
|---|---|---|
| 12th May 2026 | 10am to 3.30pm | St Editha’s Square, Tamworth Town Centre |
| 17th June 2026 | 10am to 3.30pm | Exley Shopping Centre Belgrave |
| 8th July 2026 | 10am to 3.30pm | Stoneydelph, Ellerbeck Shops |
| 19th August 2026 | 10am to 3.30pm | Glascote Heath, next to St Peters Church, Hawksworth |
Open House: This is a quarterly newsletter for tenants with information about activities, events, and other articles of interest. A group of tenants known as ‘Tenants Voice’ help us put this together.
You can read the latest editions of Open House here. Please contact us via the email address below if you'd like to be added to the mailing list.
Riverside high-rise newsletter: The high-rise tenant consultant group is made up of people from each of the blocks. They meet with the council at least four times a year to talk about issues that are special and unique to our high-rise living. The plan is to create two-three newsletters a year that will be delivered to tenants.
Read the latest edition of the high-rise newsletter.
Events and meetings: We hold regular meetings and events where you can get involved and have your say. Please register to get involved, or contact our team using the information below to find out more. View our annual involved tenants meeting planner for 2026.
Satisfaction and performance: We value your comments about how our services could be improved and carry out a number of satisfaction surveys each year. These cover everything from repairs to antisocial behaviour and are in the form of postal questionnaires, telephone surveys and small focus groups. You can view our annual Tenants Satisfaction Measures (TSM’S).
Housing annual report: This provides an annual overview of our neighbourhood service, including performance data. You can read the latest housing annual report here.
Tenant engagement experts: We are members of Tpas, which promotes, supports and champions tenant involvement and empowerment in social housing across England.
Tenant conference: The last tenant conference took place on Tuesday 28 October, 2025. See the press release here. And our video from the day here.
See the tenant conference update page for updates from the 2024 conference and next steps.
Listening to our tenants and acting on feedback is central to how we deliver housing services at Tamworth Borough Council. Over the past 12 months, tenants have shared their views through a variety of ways including meetings, engagement events, surveys, complaints and day‑to‑day conversations with our teams and more.
This feedback has helped shape improvements across housing services, ensuring our approach is clear, accessible, and focused on what matters most to tenants. You can see examples of 'You said, we did' and how tenant feedback has led to real action and positive outcomes over the last 12 months, 2025-2026.
At Tamworth Borough Council, we believe it is important to be open and transparent with tenants about how we are performing and how your involvement helps shape housing services.
The Tenant Voice Team uses clear key performance indicators (KPI’s) to measure how effectively we involve tenants, listen to feedback, and ensure tenant views influence housing decisions and service improvements. These measures help us demonstrate to tenants how your voice is making a difference and how we hold ourselves to account.
You can see a summary of the types of key performance indicators (KPI’s) we use to track our performance. These focus on participation, communication, influence, and outcomes.
Did you know you can manage many aspects of your tenancy online by creating your own account on our MyHousing platform? This includes being able to message members of the housing team directly.
For more information about tenant involvement, you can also email tenantparticipation@tamworth.gov.uk
Phone tenant participation: Laura Waldron 07850 704039 / Anita Rudge 07812 652809 or 01827 709709