Please remember to keep up with your rent payments so you can keep your home. If money is tight, please contact us, we’re here to help.
Paying your rent
- If you are behind with your rent, try to make a payment to get back on track.
- You can pay your rent in your usual way. Online or by phone is the fastest way.
- Contact our specialist income team if you're worried about falling behind with payments.
📞Rent (income team) support line: 01827 709709
🌐Online Payments:
Council opening hours
- Monday to Thursday 8.45am - 5.10pm and Friday 8.45am - 5.05pm. Phone lines are closed on national bank holidays.
- Visit our reception at Marmion House (10am – 2pm Monday, Tuesday, Wednesday, and Friday. 2pm – 6pm Thursday)
- Ask any member of staff to assist.
Say no to loan sharks
Loan sharks are real and may offer you money at this time of year. They are illegal, dangerous, and can trap you in debt.
- Never borrow from unlicensed lenders
- Report suspicious activity anonymously
- Help is available — don’t suffer in silence
📞 Stop Loan Sharks Helpline: 0300 555 2222 or visit us at Marmion House to report
🌐 www.stoploansharks.co.uk
Money advice and support
If you're worried about money, we can refer you to independent free trusted services for budgeting help, debt advice, benefit checks and energy support.
📞 Tamworth Money Advice Team: 0808 278 7972
🌐 Citizens Advice: www.citizensadvice.org.uk
📞 Step Change Debt Charity: 0800 138 1111
Help with mental health
If you or someone else is at immediate risk call 999.
If you're feeling low, anxious or overwhelmed, there are people ready to listen, free support available 24/7.
📞 Staffordshire Mental Health Helpline: 0808 196 3002
📞 Samaritans: 116 123
If you have a hearing impairment - email: mhsi.staffordshire@mpft.nhs.uk or use the Relay UK app to call: (18001) 0808 196 3002.