We’re here to help you settle in and make sure everything is going well. This factsheet explains what happens during your New Tenancy Visit and gives you useful information.
What is a new tenancy visit?
We’ll visit you within 4–6 weeks of moving in.
Why we visit?
- You’re happy in your new home
- You understand your tenancy agreement
- If you need any extra support
What we’ll talk about?
Your Household
• Who lives with you
• Any pets
• Any support needs
Your Tenancy
• Start date and property details
• Tenancy agreement terms and conditions
Support
• Help with benefits, budgeting, referrals
Rent
• Payment method (Direct Debit, online, PayPoint, etc.)
• Payment frequency (weekly, fortnightly, monthly)
• Discuss arrears support if needed
Repairs
• How to report repairs on free phone number 0800 183 0044
Your Feedback
• Condition of home
• Decoration, cleanliness, garden
• Ideas for improvement
Important things to remember
• Reporting Repairs: 0800 183 0044
• Contents Insurance: Protect your belongings
• Decorating Voucher: Let us know how much