| You said | We did | Outcome/ what this means for tenants |
|---|---|---|
| Tenant group members told us they wanted clearer details and plain‑English information within the suite of tenant‑friendly fact sheets, so they could better understand their tenancy rights and responsibilities. | We reviewed tenant group member feedback and spent time rewriting and redesigning the fact sheets, focusing on clearer language, improved layout and the information tenants told us was most important to them. | The fact sheets which are published on the council’s website, newsletter and available in the Council’s reception area, are now easier to understand, more accessible and give tenants a clearer understanding of their tenancy rights and key housing services. |
| The Responsive Repairs and Voids working group, established in July 2025, have requested to inspect void properties to ensure the void lettable standard is being met | The void inspection approach is being changed to using video and photographic evidence, with tenant site visits taking place once works are complete, in line with health and safety requirements | This new approach has been agreed, with tenant members, and is scheduled to be implemented from the summer 2026. |
| Tenants, at one of the councils sheltered housing schemes, requested senior management to attend a resident meeting to talk about water at the scheme |
Senior managers attend a residents meeting, alongside the water testing contractor. The first session took place on 25.02.26, with the next scheduled for 27.05.26.
|
Attendance and actions were recorded in the meeting minutes. A tenant friendly FAQ and water hygiene information was given to all scheme residents |
| That Tenant Voice members requested to write a foreword for the Open House tenant newsletter to introduce the group and encourage new membership and contribute articles going forward. |
Tenant Voice members co‑wrote a foreword and article with support from the Tenants Voice Team, which was published in the summer edition of Open House 2025. A further article, written by a group member, about the Streetscene Green Team, was also published in the Winter edition 2025.
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Articles published in Open House and can be viewed on the website or via a hard copy on request |
| The Tenants Voice working group requested access to the How safe do you feel…” survey and improve how tenants find out about housing teams and contact routes | Paper copies of the survey were made available at Marimon House reception and hard copies distributed to sheltered housing schemes | Surveys were placed in reception and issued to scheme managers for tenant access |
| The Tenant Consultative Group (TCG) have requested to be involved in the Neighbourhood Investment programme with looking at proposed projects and associated costs | The Estate and Tenancy Manger attended a TCG meeting to present the proposed neighbourhood improvement projects to the group. TCG members reviewed all key projects and prioritised forthcoming works | Some of the neighbourhood improvements projects that have been included include the installation of the Gresley planters at Glascote Heath, car parking improvements with new bay markings and signage |