- Launches Monday 2 February 2026
- Housing tenant satisfaction measure survey about housing services from Tamworth Borough Council
- All housing tenants invited to have their say on housing services for the third year in a row
Tamworth Borough Council is inviting all housing tenants to take part in the third annual satisfaction survey about council housing services.
As part of the council’s commitment to service improvement, Tamworth Borough Council has asked M·E·L Research to carry out another independent tenants’ satisfaction survey to find out what tenants think about the housing services they receive from the council.
This survey is live from Monday 2 February 2026 and will be used to calculate annual tenant satisfaction measures that all social housing landlords must give to the Regulator of Social Housing on an annual basis. The Regulator of Social Housing sets the format and questions for this survey.
All tenants will receive their annual tenants’ satisfaction survey soon, by either telephone interview, home-visit interview, email or postal survey. The survey will only take around 10 minutes to complete. We would like to hear tenants’ views on the levels of satisfaction or dissatisfaction with the service provided by Tamworth Borough Council’s landlord services. The results of the survey are confidential and essential in helping us make business decisions and shape future services.
Feedback to this survey will be extremely valuable and will help to inform the council on decision making and to help understand tenant satisfaction and how the services offered could be improved.
To reassure tenants, the survey will not ask for any personal financial information or details about your rent account.
The hope is that as many tenants as possible take part in this survey over coming weeks so the council receives some representative and useful information that can help inform future service improvements.
Councillor Ben Clarke, portfolio holder for housing, homelessness and planning, said: “This is the third year we’ve run our tenant satisfaction survey, and it’s a really important way for tenants to tell us what’s working well and where we need to do better. Their feedback directly shapes how we improve our housing services.
“We want to keep listening and working closely with our tenants, so we can focus on what matters most to them and make sure our services continue to improve for everyone.”