|
KPI description |
KPI target |
Outcome / what this means for tenants |
|---|---|---|
| Deliver a bi-annual Tenants Conference | Deliver an annual conference | An annual tenants conference provides an invaluable opportunity for council tenants and leaseholders to engage directly with council housing services and share their views. |
| Produce an Annual Report to Tenants and an annual High Rise Health & Safety booklet |
One Tenants Annual Report
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An annual report details a clear summary of performance, priorities, and improvements, helping them understand how services are performing and how feedback has been acted upon. |
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Produce an annual High Rise Health & Safety booklet
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One High Rise Health & Safety booklet | The High Roise Health & Safety booklet provides essential information and raises awareness about potential hazards within high rise accommodation |
| Co-produce 4 editions of Open House, the tenant’s quarterly newsletter | Four newsletters published per year | Regular newsletters keep tenants informed about service updates, engagement opportunities and changes driven by tenant feedback. |
| Co-produce 4 editions of the High-Rise quarterly newsletter | Four newsletters published per year | Regular newsletters keep tenants informed about service updates, engagement opportunities and changes driven by tenant feedback. |
| Deliver an annual estate inspection programme, with tenant inspectors, and end of year report | Deliver an annual estate inspection programme | Estate inspections provide tenant inspectors with the opportunity to assess the standards of service being delivered, identify areas for improvement and address any tenancy breaches |
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Deliver an annual communal cleaning programme, with tenant inspectors, and end of year report
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Deliver an annual communal cleaning programme | The communal cleaning programme provides tenant inspectors with the opportunity to undertake onsite inspections of the councils communal cleaning services, monitor quality against standards and call managers to account if services do not meet the required standards. |
| Produce and publish a You said, we did quarterly report | Four reports produced annually |
‘You Said, We Did' describes where housing services has actively listened to feedback, acted, and then shared the outcomes. ‘You Said, We Did’ demonstrates responsiveness and transparency, creating feedback that demonstrates a commitment to continuous improvement.
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Deliver an annual training and awareness programme for tenants as part of the tenant’s knowledge hub
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Produce an annual programme on the website and within the Open House newsletter |
By getting involved in one of the knowledge hub sessions, tenants will be able to increase their knowledge and understanding of housing services, policies, and key topics, while providing opportunities to ask questions, share feedback and influence service improvement.
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| Produce an annual calendar of working group meetings and estate-based events | Produce a calendar on the website and within the Open House newsletter | Increasing numbers of tenants are getting involved through our range of tenant group meetings, helping ensure a wide range of voices are heard. |