Bins and Recycling
Our waste services are jointly operated with Lichfield District Council.
To report a missed, damaged or lost bin, you can fill our online form in here or telephone 0345 002 0022. (This number is charged at the local rate if calling from a landline. It can cost more if calling from a mobile phone.)
If your bin has been missed, please report it by the end of the next working day after it was due to be emptied. If the crew have not reported an issue with your bin, we will return within 3 working days to empty it. If an issue has been reported, one of our colleagues will advise you at the time of your call or when responding to your enquiry. If there is an issue, or you have forgotten to put your bin out again, please accept our apologies but we will not be able to return and your bin will not be emptied until the next scheduled collection day.
Please make sure your bins are presented at the edge of your property, next to the adopted highway by 7am on the day of collection.
Please note there is now a £15 charge to replace lost or stolen black refuse bins only.
To find out your bin day use the bin calendar lookup on Lichfield District Council's website.
Need help getting your bin to the kerbside?
If you need help getting your bin to the kerbside - perhaps you are disabled or you struggle to move a heavy bin, why not speak to our team about an assisted collection? Either call our team on 0345 002 0022 or fill in the book an assisted collection form on our partners Lichfield District Council's website.