Shop Safe

Follow this link to the Tamworth ShopSafe for Customers section

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Tamworth ShopSafe for Businesses

Helping businesses reopen safely in Tamworth

Most businesses in Tamworth have now reopened in accordance with the Government's timeline for retail to reopen

Here’s further guidance about which businesses are allowed to open

Please click on a link below to jump to that information or browse down the page.

The Tamworth response
Tamworth Borough Council has been allocated £67,455 from the European Regional Development Fund to create a safe shopping environment for businesses, shoppers and residents in the town centre. The fund has strict criteria for how it can be spent. For more information visit Reopening High Streets Safely.

In Tamworth, a new Town Centre Business Advisory Team has been set up to help assist in the safe reopening of Tamworth town centre. Led by Rob Holder, former manager of John Lewis Tamworth, the team will be on the ground, to help businesses implement safe working practices and create a safe shopping environment for visitors to the town centre. To contact the team, please email

COVID-19 secure guidelines
Businesses could only reopen if they have completed a risk assessment, in consultation with trade union representatives or workers, and are confident they are managing the risks. They must have taken the necessary steps to become Covid-19 secure in line with current Health and Safety legislation. A wider range of leisure and entertainment venues, services provided in community centres, and close contact services will be subject to the COVID-19 Secure requirements in law from 24 September and fines of up to £10,000 for repeated breaches.

In licensed premises, food and drink must be ordered from, and served at, a table. Customers must eat and drink at a table in any premises selling food and drink to consume indoors, on site (from 24 September).

Employers must not knowingly require or encourage someone who is being required to self-isolate to come to work.

The Government has published ‘Covid-19 secure’ guidelines to UK employers to help them get their businesses back up and running and workplaces operating as safely as possible. This includes 12 guides which provide more tailored advice on different types of workplace.

See below for specific guidance for:

The Food Standards Agency has also prepared this useful reopening checklist for food businesses

Staffordshire County Council have produced this guide for pubs, bars and restaurants.

Five steps to working safely
Practical actions for businesses to take are based on the government's five steps to working safely.

  1. Carrying out a Covid-19 risk assessment in line with HSE guidance. You can use this HSE Covid-19 risk assessment template or this risk assessment template.
  2. Develop cleaning, hand washing and hygiene procedures.
  3. Help people to work from home
  4. Maintain 2m social distancing where possible
  5. Where 2m is not possible, take measures to manage transmission risk


Showing your business is Covid-secure
The Government has produced various posters and social media images to show your business is Covid-secure. You can download these and display in your windows to show you have followed Government guidance to protect staff and members of the public.

Shield posterlink image

We have also produced some resources that you can download and print at the following links:

Maintaining customers’ details
As of September 18, businesses in some sectors are now LEGALLY required to keep temporary records of their customers and visitors so that they can be contacted by NHS Test and Trace in the event of a local cluster or outbreak. This will be vital in controlling the spread of the virus and avoiding a local lockdown.

This applies to:

  • Hospitality, including pubs, bars, restaurants and cafes (excluding takeaway customers)
  • Tourism and leisure, including hotels, museums, cinemas, zoos and theme parks
  • Facilities provided by local authorities, including town halls, civic centres for events, community centres, libraries and children's centres
  • Places of worship including for events and other activities
  • Any establishment providing an on-site service and any events.

For more information, read this guide on maintaining customers’ records for test and trace.

NHS Test and Trace app

As of September 24, mandatory Test and Trace includes a legal requirement for businesses in the sectors above to display an official NHS QR code for the NHS Test and Trace app. Businesses will need to display the official NHS QR code posters so that customers can ‘check-in’ at different premises using this option as an alternative to providing their contact details once the app is rolled out nationally.

The app allows people to report symptoms, order a coronavirus test, check in to venues and helps the NHS trace people who may have coronavirus.

In preparation for the app, businesses must create and print out a QR code to display at the entrance to premises, and make sure customers are aware of it. Customers who have downloaded the app can then choose to check in by scanning the QR code, instead of recording their details with a venue via another route.

People will receive an anonymous alert if they have recently visited a venue where they may have come into contact with coronavirus, as well advice about the level of risk and what to do.

You can create a QR code for your business here.

Find out more information about the NHS Test and Trace app for businesses here.

Face coverings
Staff in hospitality and retail will now also be required to wear face coverings (from 24 September). It is mandatory for customers to wear face coverings in a number of settings, including shops, supermarkets, cinemas, museums, libraries, close contact services and more. Businesses must remind people to wear face coverings where mandated.

This law is being introduced to protect staff as figures show the coronavirus death rate is much higher among sales and retail assistants than the general population. It is also hoped it will help people feel more confident to venture out to the shops.

But the practicalities of this have raised some questions. Here are some of the main points:

  • All those offering close contact services, including hairdressers and beauty therapists, must now wear a TYPE II surgical face mask AND a clear face visor when treating clients in any setting. Read the updated close contact services guidance for more information.
  • It is not compulsory for shop or supermarket staff to wear face coverings, but employers should consider recommending their use where appropriate and where other mitigations are not in place. There may be times, for example, where screens and visors are in use and a face covering may not be needed.
  • The liability for wearing a face covering lies with the individual. Should an individual without an exemption refuse to wear one, a shop can refuse entry and call the police if needed.
  • Police have formal enforcement powers and can issue a fine of up to £100.
  • You can ask someone to remove their face covering for age identification, or if speaking to people who rely on lip reading, facial expressions and clear sound to help with communication.

Read the full guidance on face coverings for more information.

Webinars from BEIS
The Department of Business, Energy and Industrial Strategy has prepared a series of webinars on how to make a workplace coronavirus secure. These cover various workplaces including shops and branches, vehicles, construction and outdoor work, labs and research facilities, offices and contact centre, working in people’s homes, restaurants offering take away, factories and warehouses.

Business e-newsletter
If you'd like to receive regular business news updates from us via email, you can sign up to our business e-newsletter.

For further information about support available for businesses please check our Coronavirus Information for Businesses webpage.

Tamworth ShopSafe for Customers

We are working hard to create a safe environment for shoppers and visitors to Tamworth and look forward to welcoming you soon. Here is some key information to help you plan your visit safely:

New Shop Safe team
A specialist ‘shop safe’ town centre business advisory team has been appointed by Tamworth Borough Council to help support the safe reopening of the high street.

The team is working closely with businesses on the ground to make their premises safe in accordance with Covid guidelines, as well as looking at what wider adaptations are needed around the town centre and larger neighbourhood retail areas. They wear Shop Safe vests so please let them know if you have any concerns.

New Signage
Additional safety measures have been put in place around the town including clear signage, hand sanitising units, queue management and the monitoring of high footfall areas to help tackle issues as they arise. This will be particularly important on market days.

Please make sure you follow all necessary measures to keep yourself and others safe.

Tamworth Market has returned to the streets of the town centre and is open every Tuesday and Saturday with social distancing measures in place. The new-look market is more spread out with additional steps have been taken by individual stall holders to minimise the spread of coronavirus.

There will be a reduced number of stalls to begin with as not all traders are returning immediately, but shoppers should still be able to find the majority of the market’s regulars, although they might be in different locations.

Castle Grounds Toilets
The public toilets in the Castle Grounds are open. The toilets are currently staffed at all times to allow for continuous cleansing and queue management to minimise the risk of coronavirus spreading as much as possible. The toilets are open reduced winter hours as follows:

  • 9am – 4pm on Tuesdays, Fridays, Saturdays and Sundays
  • During the school holidays the toilets will be open seven days a week, Monday to Friday 10am – 3pm and Saturday and Sunday 10am – 4pm  
  • N.B. The toilets close 10 minutes prior for cleaning.

Face coverings
In England, you must by law wear a face covering in a number of settings including:

  • Public Transport
  • Shops and Supermarkets 
  • Cinemas, theatres, bingo halls, museums, heritage and cultural sites
  • Nail, beauty, hair salons and barbers
  • Public areas in hotels
  • Areas of worship

For more information and a full list of settings and exemptions for wearing a face covering, view the Government guidance here.