Paying your rent

County Court cases

The Nuneaton County Court reopened again on 20 September 2020 and resumed hearing cases for rent arrears, anti-social behaviour and for breaches of the terms of the Tenancy Agreement.
The law has changed so during the current pandemic tenants who have seriously breached the terms of their tenancy can now once again be evicted from their property by a county court Judge which is then enforced by a court bailiff. All members of the tenant’s family would also have to leave the property. The Council of course only takes such action as a last resort. You are thus strongly encouraged to contact the income team by phoning the council or emailing can work with you to reach a mutually acceptable voluntary agreement and if it is adhered to, then the Council will not reactivate the case.

Court action is always only undertaken as a last resort so please contact the income team as soon as possible.

The Council fully appreciates that the pandemic has created real financial challenges for many households and the Council is more than willing to work with any of its tenants to try to reach a suitable repayment plan that is both fair and achievable for all parties. The worst thing any household can do is ignore the problem and fail to contact the council, the problem will only get worse and your home will be at risk if the case does have to progress to court. If your case is going to be heard at the County Court, which is usually held at the Nuneaton County Court for Tamworth households, you will be advised in writing of the date and time of the court hearing which you are advised to attend, and will be given a minimum of 21 days’ notice .  

Are you a Tamworth Borough Council tenant and struggling to pay your rent as an effect of the coronavirus?

If you are struggling to pay your rent then please contact us soon as possible as we are available to help and give advice, as you may be entitled to claim benefits including universal credit which may assist with covering the cost of your rent.   

Contact: Tel: 01827 709514. Email: 
Available Monday to Friday from 8:45am to 5:10pm, with exception of Friday when we close at 5:05pm (closed bank holidays).

IMPORTANT NEWS – Don’t forget the Rent Free Weeks for Council Tenants of Tamworth Borough Council​

Weeks commencing Monday

  • 20 December 2021
  • 21 March 2022
  • 28 March 2022
  • 22 August 2022
  • 19 December 2022
  • 20 March 2023
  • 27 March 2023

Paying your rent is part of your tenancy agreement. It should take priority over other debts as you could lose your home if you do not pay your rent.

Ideally you should pay your weekly rent in advance. This means paying your rent every Monday. If you don't, your account will be in debt and you will be in arrears. Alternative payments such as fortnightly, four-weekly or monthly can be made in agreement with your Housing Officer. These should be made in advance. If you are joint tenants you are both responsible for paying the rent. If one party leaves, you both remain fully responsible for rent.


  • - this government website address is very useful and informative, as it provides all the information you will ever need including financial support provided by the government for working people who cannot go out to work due to the coronavirus.

Our commitment to you

  • Give you a rent account number and issue an Allpay card and offer a range of payment methods
  • Give help and advice if you have rent difficulties
  • Help you with forms
  • Contact you if you fall into arrears and offer you a realistic payment plan
  • Send out quarterly rent statements and consult with you annually on rent increases

If you are having problems paying your rent contact us immediately. Do not wait until you receive an arrears letter or ignore letters we send you.
Contact: Tel:
01827 709514. Email:

Make an arrangement with us to pay as much as you can to reduce your arrears and stick to it. By staying in contact with us we can work together.

What will happen if you do not pay your rent:

  • Stage 1: Missed rent payments/paying less than you should; We will contact you. If you do not pay your arrears or they increase, we will contact you again.
  • Stage 2: If these remain unpaid, you will receive notice informing you we intend to take you to court; a Notice of Seeking Possession or a Notice to Quit.
  • Stage 3: At any time between four weeks and one year after sending a Notice Of Seeking Possession or a Notice To Quit, we can issue a court summons
  • Stage 4: Application to the courts. Usually you can stay in your home, if you pay off arrears at an appropriate rate. You will be liable for all court costs.
  • Stage 5: If you do not keep to the Court Order arrangements, we will apply for a warrant to evict you. This is a a last resort
  • Stage 6: The bailiffs will call to evict you. If you are evicted you are likely to be deemed 'intentionally homeless'. This means that you may not be re-housed by us and are likely to have difficulty finding somewhere else to live. 

Help with energy costs

Energy costs are rising. Make sure you are claiming or receiving all the financial help you are eligible for and are being energy smart. Download the attached form to find out more about the different schemes and payment options available for you.