Making a Complaint

The Council provides a wide range of services for people who live and work in Tamworth and for visitors to the town. Your feedback is very important to us, it helps us to improve the services we provide to better meet the needs of our customers. As part of this, we encourage feedback when we have done something well, or when you think we have done something wrong.

Further detailed information is available in our Tell Us policy which details how to make a comment, compliment or complaint.

What is a complaint? A complaint is defined as “a formal expression of dissatisfaction with the Council, however expressed and whether justified or not”.  It is to express concern over something that the council has done or failed to do.

If you wish to make a complaint - Please continue to use the form below.

Do you wish to report a Street Issue? To report an issue such as litter, fly tipping, graffiti, dog fouling, fly posting or a grounds maintenance problem please fill in our online street issues form.

By using the correct form to contact us, your enquiry will go to the right people and we'll be able to deal with your concern more efficiently.

If your complaint concerns a councillor, please refer to the Governance and Anti-Fraud page.

Complaint details
Your personal details