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Housing Solutions Advice


The customer service area at Tamworth Borough Council has now closed.

If you are homeless or at risk of being homeless please telephone 01827 709709 option 9 between 08.45am & 5.10pm, or in an emergency outside office hours please ring 01827 709709.

Alternatively you can email the Council at and we will aim to respond the same working day.

You can fill in an online form here if you are homeless or at risk of being homeless today

If you are a Rough Sleeper please call free phone number: 08001830454

How to get in touch

Homelessness Advice 
Please contact us if you believe you are homeless or threatened with homelessness.
Email: Tel: 01827 709709 (press option 1 if it is out of hours)
Office opening hours: Monday, Tuesday and Thursday 8.45am - 5.10pm. Wednesday 10am - 5.10pm and Friday 8.45am - 5.05pm. 

Homeless in an emergency

You can fill in an online form here if you are homeless or at risk of being homeless today. If you are homeless and the council offices are closed, then you can contact the homelessness out of hours service on 01827 709709 and choose option 1. You should only use this service if you have nowhere to stay immediately. When you phone the officer will ask some questions and depending on your circumstances, may offer you accommodation. This could be outside of Tamworth. You will then be expected to attend the offices on the next working day for an assessment of your situation and to receive housing advice. 

Housing Advice 
Our Housing Solutions Advisor team are based in Marmion House. The team can help with all manners of telephone enquiries about our services however we are available in reception for a booked appointment. Our advisors will be available for booked appointments at the following times: Monday, Tuesday and Friday 9.00am - 1.00pm, Wednesday and Thursday 1.00pm - 5.00pm

If you would like to apply for housing you can download the Housing Application form linked here

This can be completed and handed in at reception in Marmion House, or sent by post to:
Housing Solutions, Tamworth Borough Council, Marmion House, Lichfield Street, Tamworth, B79 7BZ

If you would like any advice or assistance with completing the form please telephone 01827 709709

The Council’s allocations policy can be found here and sets out our scheme for allocating social housing. The council has a Tell Us policy so everyone can be clear about how to compliment comment and complain about services and what will happen to those comments once they are received. We welcome communications from every source - they are a very important form of feedback about our services and they help us to improve.