Council Service Changes

Topics featured on this page include (click on the subject for quicker access): Breaches of social distancing rulesPublic BuildingsReception at Marmion House, Bins and recycling re CoronavirusHousing issues, Paying your rent, Council Housing Repairs, Cemeteries

In light of Government guidance and new measures to keep people safe, Tamworth Borough Council is taking a number of actions to support the national response. These measures will affect council services and will be implemented immediately in support of the significant efforts to protect our communities, our staff and frontline services to Tamworth residents.

Breaches of social distancing rules

We understand people may be worried about potential breaches of social distancing rules. Possible breaches should be reported directly to the police. If it’s not an emergency, people are encouraged to do this online here at this link for reporting non emergency breaches of the rules.

If there is a threat to life, a risk of serious damage to property, a serious offence in progress, or the threat of serious disruption to the public, call 999.

Public Buildings

Tamworth’s public toilets in the Castle Grounds are now open, with a number of additional safety measures in place. The toilets and Changing Places facility will open to coincide with the town centre and Castle Grounds’ busiest days. The opening times are 10am till 4pm, Monday to Friday and 10am till 5pm, Saturday & Sunday. N.B. The toilets close 10 minutes prior for cleaning.

Tamworth Assembly Rooms   
Shows at Tamworth Assembly Rooms will return from July at reduced capacity.

We will update our website at www.tamworthassemblyrooms.co.uk, our social media channels on Twitter and Facebook, as and when we have any updates.

Tamworth Castle
The castle is now open!  Please visit the websites www.tamworthcastle.co.uk for more information.

Tamworth Information Centre
Members of the public can contact this service via email: tic@tamworth.gov.uk or by calling 01827 709618. Website: www.visittamworth.co.uk

Reception at Marmion House

The reception at Marmion House will be closed until further notice.

Where possible, we will have more members of staff available on the phone lines and web chat facilities, to provide help and advice.

Many Tamworth council services can also be accessed online at www.tamworth.gov.uk/do-it-online.

Tamworth Borough Council services can be accessed:

Outdoor Events

Outdoor events programme restarts on May 30. Please visit: www.tamworthartsandevents.co.uk

Bins and recycling - Coronavirus (COVID-19)

Waste and recycling collections are continuing as normal..We will update this page if there any any service updates.

Do not put tissues in your blue binUrgent message - Please do not add used tissues or kitchen roll to your blue bins. They cannot be recycled and could mean our truck-load of waste is rejected by the recycling plant.

Please do not add extra side waste with your black bins. We will not be able to collect it. You can add folded up cardboard that won't fit in your bin on your blue bin collection day.

Helping our waste and recycling teams
To help protect our waste and recycling teams as they empty bins across the district, please follow this advice:

If you have COVID-19 symptoms (a continuous cough and/or a high temperature) or you have a confirmed case in your household, please dispose of your personal waste, such as tissues and disposable cleaning cloths, securely within a plastic bag that is tied up. With clean hands, place the bag into another plastic bag, tie it securely and kept it separate from other waste. After setting aside for 72 hours, place the bag in your black bin.

Other household waste can be disposed of as normal.

If you live in a building with communal waste areas, please store the personal waste bin bags as above for at least 72 hours before putting them in the communal bins.

Wash your bin handles - As an extra precaution, we are asking our residents to clean their bin handles before and after emptying. This will help to protect you and and our waste and recycling teams. Thank you for your support.

Household Waste Recycling Centres (Tips) - Please visit this Staffordshire County Council webpage for more information on what the HWRC can be used for initially.

The site at Lower House Farm in North Warwickshire, which can be used by Tamworth residents, reopened on Monday, May 18, again subject to a number of restrictions. More information is available from Warwickshire County Council

Flytipping and Waste Disposal - For the latest update on Flytipping and Waste Disposal please go to our Littering page.

Housing

Housing Solutions
If you are homeless or at risk of being homeless please telephone 01827 709709 option 9 between 08.45am & 5.10pm, or in an emergency outside office hours please ring 01827 709709. Alternatively you can email the Council at housingsolutions@tamworth.gov.uk and we will aim to respond the same working day.

If you are sleeping rough, please call free phone number: 08001830454

Paying your rent

Follow this link for more information about benefit help - COVID-19 Financial help with Housing Benefit and Council Tax reduction
There is also an application form for Council Tax Discretionary Payment  linked here.

Are you a Tamworth Borough Council tenant and struggling to pay your rent as an effect of the coronavirus?
If you are struggling to pay your rent then please contact us soon as possible as we are available to help and give advice, as you may be entitled to claim benefits including universal credit which may assist with covering the cost of your rent.

Contact: Tel: 01827 709514. Email: IncomeTeam@tamworth.gov.uk 
Available Monday to Friday from 8:45am to 5:10pm, with exception of Friday when we close at 5:05pm (closed bank holidays).

Further information can be found on our Paying Your Rent page.

Council Housing Repairs

If you have an emergency repair please call 0800 183 0044

We are pleased to inform our tenants that we can now accept some requests for non-essential repairs to council houses, in partnership with our repairs contractor, ENGIE. Whilst we will be moving towards a return to routine works, the service will still be limited depending on the nature of the work required. 

Cemeteries

Cemeteries around Tamworth are open but should only be used for paying respects to loved ones. There are plenty of open spaces in the area for walking and exercise. 

More help for members of the public

Where possible, we will be signposting local residents and businesses to sources of help, advice and information that may be useful in the coming weeks and months. We have set up a dedicated webpage at this Coronavirus Latest News link which we will be updating as often as we can with links to reliable sources of national information, as well as local services.