covid-19 adviceCoronavirus (COVID-19)
Check out the latest information and advice about Coronavirus (COVID-19)

Support for the vulnerable

Measures continue to be taken to help and protect the most vulnerable members of our community in Tamworth.

From the announcement on June 23, the government has reviewed the shielding policy and are writing to all individuals on the Shielded Patient List with information about next steps on shielding advice and the support that will be available to them.

The Government’s current advice is:

  • Advisory guidance to be eased for 2.2 million clinically extremely vulnerable people across England, as virus infection rates continue to fall
  • From Monday, July 6, those shielding from coronavirus can gather in groups of up to 6 people outdoors and form a ‘support bubble’ with another household
  • Government shielding support package will remain in place until the end of July when people will no longer be advised to shield.

More information on shielding is available in this easy to read guidance on shielding.

If you rely on carers coming in to your home

If you rely on carers coming in to your home and you need additional help, or have any questions about these services, please contact Staffordshire County Council on 0300 111 8050.

Further FAQs on help for the vulnerable

Q.  I have been notified I no longer need to shield. Will I still receive Government support?
A.  Some people have been receiving direct support from the Government while shielding.  People who are advised they do not need to shield will no longer be provided with this support, though they will continue to be eligible for supermarket priority slots. To ensure people are aware of this, you will receive a follow-up text message after you have been removed from the Shielded Patient List (SPL), to make it clear that you can still access other forms of support including the NHS Volunteers network, and can retain any supermarket priority delivery slots. 

Q. I need specialist care and my carer has not turned up – what should I do?
A.  Staffordshire County Council has the primary responsibility for care and will be able to help if you ring 0330 111 8050.

Q. What if I still need support as I live alone and have no access to food or support?
A. Tamworth Borough Council is working in partnership with Tamworth Community Together to support vulnerable people in Tamworth. You can ring them on 01827 59646 and they will discuss how we can help you together.

Q.  I haven’t had any NHS letter but I think I am vulnerable – can I get help?
A.  Tamworth Community Together will assess whether additional help may be available for vulnerable people. This may include people who:

  • Are over 70 with no access to support
  • Have underlying health problems (but not on NHS list)
  • Have been recently discharged from hospital and/or prison
  • Are self-isolating and suffering financial hardship as a family

Q.  Will Community Together deliver food parcels?
A. Yes. Volunteers from Tamworth Community Together will ask you some questions to see if you need this; this is to ensure those who need help most can access it. If you have alternative support and/or enough food for this week then they will probably help with contacting your family or help with online food shops.  They will do their best to explain how we can help, together.

Q.  What if I just want to talk to someone but have enough food?
A. Tamworth Community Together works in partnership with the Tamworth Self Isolation Support and a network of volunteers who can help provide a friendly voice at the end of the phone. Call 01827 59646 to arrange this.

Q.  I am a rough sleeper and haven’t got any food – who can help me?
A.  You should contact the council directly using the contact numbers below and our homelessness teams will see what help is available. More details can also be found on our homelessness page.

If you are homeless, or at risk of being homeless, please telephone 01827 709709 option 9 (between 08.45am & 5.10pm), or in an emergency outside office hours please ring 01827 709709, option 1.

Alternatively you can email the Council at and we will aim to respond the same working day. If you are sleeping rough please call the free phone number: 0800 1830 454.

For more information about various local help available, please visit our Coronavirus Local Help page.

Looking after your wellbeing while staying at home

Staying at home for a long time can be a difficult, frustrating and lonely time for some people. It can be particularly challenging if you don’t have much space or access to a garden.

It’s important to remember to take care of your mind, as well as your body, and to get the support if you need it. The Every Mind Matters website has some useful advice if you are feeling low.

Try to stay in touch with family and friends over the phone or on social media. Setting up WhatsApp groups can help you stay in touch with groups of friends. You could even try using FaceTime or Skype (as seeing a friendly face over your phone or computer can help). Digital personal assistants like Amazon Echo and Google Home can also be used to stay in touch with others. See Staffordshire County Council daily living equipment and technology page for more information.  

Think about what you can do during your time at home. Keep yourself busy with activities like reading, watching films, doing puzzles or colouring. Or maybe try doing those jobs that you keep putting off. 

Take a look at this online directory called Staffordshire Connects. The section on ‘Help at Home’ covers many issues that you may be worried about, such as meal delivery services, dog walking, home care agencies and telephone befriending services. Please note that at this time, some services may not be running as normal. 

You can also look at our self-help advice and guidance, to help keep you well while staying at home. This includes information on:

Physical Activity

Some gentle exercise in your home or garden could make you feel better. The NHS website has lots of different exercise videos you can try. These include sessions for beginners, strength exercises, pilates and yoga. They even have pilates exercise videos for people with specific health problems, such as back pain or arthritis, and even chair-based exercises.

For children: It is recommended that children and young people take part in 60 minutes of physical activity per day, which may be difficult to achieve with the current restrictions due to Coronavirus in place. We have teamed up with Les Mills On Demand to provide the opportunity for children and young people to take part in some free online physical activity sessions. Each session feeds young people’s natural appetite for action, movement and play – and lets them enjoy the energy, confidence, good health and increased ability that goes with it. Open the Les Mills link here. 

For adults: It is recommended that adults take part in at least 150 minutes of physical activity per week. So if you are missing the gym and want to take part in some physical activity at home we have teamed up with Les Mills On Demand to provide the opportunity to take part in free cardio, strength, HIIT training and flexibility sessions online. Open the Les Mills link here

Please note that you are responsible for exercising within your limits and assume all risk of injury to your person or property resulting from your use of the Les Mills On Demand Service. Do not participate if prone to seizures. Flashing lights and rapid imagery changes may be used. Motion sickness may be experienced.


ADVICE FOR CONSUMERS • A quick guide to safe shopping during the coronavirus (COVID-19) pandemic can be found here.