Coronavirus - Latest news

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Support for Vulnerable

Latest Tamworth News:

For the latest information about affected Tamworth Borough Council services, please visit our news section on the bottom of the page.

Latest Information. (Updated March 31 13.00pm)

Help with Prepayment Meters Electricity and Gas.

Energy companies are offering some support for people who are self isolating and not able to get out to put money on their pre-payment meters or struggling to pay due to loss of income. They are giving people two weeks worth of gas and electricity but this has to be re-paid when self isolation comes to an end or they get back into work.  

CAB Advice link is found here. Or contact your energy provider directly for advice and support.

Energy company contact numbers:

British Gas- 0333 202 9802
EDF - 0333 200 5100
EON - 0345 052 000
N Power - 0800 073 3000
Scotish Power - 0800 027 0072
SSE - 0345 026 2658

Updates from March 30

Information from Action Fraud

"We are aware of a rumour currently circulating via WhatsApp, SMS and social media which references the City of London Police Fraud Team and claims that Danske Bank customers are being targeted by a particular text message (smishing) scam. The content of this message is false.

However, smishing scams are common. Don’t click on the links or attachments in any suspicious emails or texts, and never respond to messages that ask for your personal or financial details. It’s important to remember that your bank would never ask you to move money out of your account, or contact you out of the blue and ask for details such as your full banking password or PIN.”

More information can be found here.

Anyone who has divulged information after receiving this type of message should contact their Bank immediately.

Updates from March 27

Self-Employed Government Support

Grants are now available for those who work for themselves with the Self-Employed Income Support Scheme.

Updates from March 26

Council Tax Scams

Please be aware of possible scams that may involve you getting a message or a phone call saying that you are entitled to a refund and asking for card or bank details to send the refund to.

These messages will be a scam. The only messages you may receive from Tamworth Borough Council are payment reminders notifications, you would never be contacted asking for bank details for a refund

We advise that if you receive these messages don't click on any links, open any attachments, or fill in any form details.

You can report scam messages or emails to the police via the Action Fraud website.

You should contact your bank immediately if you have already given out bank details or think you have lost money because someone has used your card or bank details fraudulently.

If you are struggling to make payments as requested please call us on 01827 709530 or email where alternative arrangements can be discussed.

Updates from March 25

MOT testing

Vehicle owners will be granted a 6 month exemption from MOT testing, allowing them to continue to travel to work where this absolutely cannot be done from home, or to shop for necessities.

All cars, vans and motorcycles which would usually require an MOT test will be exempted from needing a test from 30 March 2020.

Vehicles must be kept in a roadworthy condition and garages will remain open for essential repair work.

If you can’t get an MOT that's due, because you’re in self-isolation, the Department for Transport is working with insurers and the police to make sure people aren’t unfairly penalised for things out of their control.

Find out more on GOV.UK

NHS volunteers

The NHS needs you! The NHS is recruiting an army of volunteers to help get essential supplies to vulnerable people self isolating, as well as transporting vital equipment and medicines. It’s all done via an app - people can select tasks when they are ‘on duty’ in their local area. Find out more by clicking here: goodsamapp. This programme enables volunteers to provide care or to help a vulnerable person, which is permitted under the new rules announced by the Government on 23rd March 2020. Volunteers may be asked to show the active task they are responding to if asked.

Volunteers must be 18 or over, and fit and well with no symptoms. Those in higher-risk groups (including those over 70, those who are pregnant or with underlying medical conditions) will be able to offer support by telephone.

Information from March 24

Prime Minister Boris Johnson has announced that everyone must now stay at home apart from in exceptional circumstances, to shop for essential food and medical supplies (as infrequently as possible), once per day for exercise outside (on your own or with members of your own household only), to help a vulnerable person self isolating (see below) and to work but only where working from home isn't possible. The police will be able to issue fines or disperse gatherings. The measures are necessary to protect the NHS and save lives.

For more details see the Government's full guidance for staying at home.

At the same time, all non-essential businesses must now close, in addition to bars, restaurants, leisure centres and theatres. More information is available in the Governement's guidance on further businesses and premises to close.

Self Isolation for the most vulnerable

Up to 1.5million people in England who face the highest risk of being hospitalised due to coronavirus are being urged to shield themselves and stay at home for at least 12 weeks.

People with specific underlying health conditions will be contacted by the NHS this week. The full list of condtitions can be viewed here.

Anyone in the 'at risk' groups is urged to make arrangements now for family and friends to pick up food and medicine and drop them off outside their home.

People who live alone and do not have a support network will be looked after by new local support networks which are being set up currently. The Government and Staffordshire County Council are working on this now and in the coming days and weeks an army of staff and volunteers will be mobilised to help these people.

To find out exactly what self isolation means for these people see the Government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable.

Social distancing

Everyone should now be social distancing in accordance with the social distancing guideance.

There is also specific guidance for businesses and social distancing.

Other measures which remain in place include:

  • Anyone who has a new persistent cough or a temperature of 37.8C or above - and anyone who lives with them - should stay at home for 14 days and not go out even to buy food or essentials. Try to keep away from each other as much as possible in the home. Ask others to help with daily necessities and bring supplies to your door.
  • Anyone who lives alone and presents with symptoms should self isolate for seven days
  • Those with symptoms should NOT contact the NHS, 111 or their GP unless their symproms get worse and they feel these can't be managed at home.

For more information on self isolating see the Government's guidance for households with possible coronavirus infection.

 Useful and accurate sources of information

When to use the 111 service
Anyone who thinks they might have coronavirus is advised NOT to go to a GP surgery, pharmacy or hospital. People are instead encouraged to self isolate at home for seven days from the onset of symptoms. People are encouraged to use the online coronavirus service at if:

Use 111 if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after seven days
  • Try to use the online 111 service and only call 111 if you can't get help online.

What can I do to reduce my risk of catching coronavirus?

  • Wash your hands with soap and water often – for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • Put used tissues straight in the bin and wash your hands afterwards
  • Try to avoid close contact with people who are unwell