Coronavirus - Local Help

Topics featured on this page include (click on the subject for quicker access)Carers advice,  Tamworth Advice Centre,  Community and Voluntary groups offering help and Tamworth Foodbank,   Mental Health support,  Domestic Abuse and Victim support,  Help with Prepayment Meters and gas and electric

Covid-19 testing

If don’t have symptoms and are making essential visits to places where there are other people, get a rapid test regularly. Protect what matters most to you. Tests are available everyday at Tamworth Ankerside Shopping Centre. They have good appointment availability. Book here. Alternatively, they will accept walk-ins.

Caring for others

If you provide care for other people, take a look at our information on support for carers.

Tamworth Advice Centre - Citizens Advice

Citizens Advice Mid Mercia remains operational despite Marmion House being closed currently. Please contact us if you are are suffering financial hardship and need support for issues such as debts, benefits, housing, homelessness, consumer issues and relationship problems. Follow this link for a message from the team.

Due to Corona Virus and following government guidance, Citizens Advice Mid Mercia had to take the difficult decision to temporarily suspend all face to face appointments. All staff are now working to support the community from the safety of their own homes for the foreseeable future. We are still available to get help and advice via our Advice-line telephone which is open Monday – Friday 10:00-16:00. We are looking to put as many staff as we can on the phones to be able to help as many of you as we can during this difficult time.

Please be assured that we will continue to help all our clients as best as we can whilst considering the safety of our staff, volunteers and clients. Please call 0300 330 9002 if you need advice or access our online service here:

Community and Voluntary groups offering help locally:

Voluntary sector partners at Support Staffordshire currently supply information for volunteers for people who are referred to them in the current crisis. Full information is found on their website:

Local voluntary and community groups are there to help people in need, already supporting older members of the community through groups and activities. With the need to self-isolate and because many of these groups and activities rely on very active volunteers who are over 70, most activities are being suspended. However, organisations and groups are working to continue to support their members at home, for example through telephone befriending, delivering meals and delivering shopping.

Can I donate basic foodstuffs for the vulnerable and those in isolation?
At the present time the Tamworth Foodbank is still operating and is located at the Manna House 258-254 Glascote Road.
Donations are accepted for dry food during opening hours.

The Tamworth Isolation Support Group is currently asking for donations of basic food stuffs which include dry foods (pasta, rice and tinned items) as well as toilet rolls and other personal hygiene items.  This group will follow Government, Public Health England and advice / protocols only. Please contact via their Facebook link here.

How can I help my neighbours?
People who are self-isolating are most likely to need help at a local level, and being a good neighbour can help meet these needs. Some of us may know our neighbours and will already be supporting them. Those of us who don’t know our neighbours can offer support by filling in a viral kindness card and dropping it through a neighbour’s letterbox. These are the cards that have been shared on social media, where you leave your details and offer help with doing the shopping, posting letters, picking up urgent supplies and making a friendly phone call. Read tips on being a good neighbour on Support Staffordshire's website.

Volunteers at Community Together have started a telephone be-friending service for isolated members of our community who are over 70 or with an underlying health issue. They are inviting volunteers to help man the FREE service. The service is offering:

  • Regular telephone contact with a trained volunteer
  • Friendly chat/befriending
  • Sign posting support
  • Tips on self-isolating
  • Text Updates

This is NOT a medical advice line and volunteers can email in to
The service is partnered with Support Staffordshire, Tamworth Rotary Club, Tamworth Adult Services, Tamworth Herald, Radio Tamworth and the Tamworth Self Isolation Support Group.

Additional local volunteer and community groups offering help and advice:

Mental Health Support:

  • South Staffordshire Network for Mental Health – Facebook help page @ssnmentalhealth
  • Samaritans: 116 123
  • The Dove Service (telephone counselling for anyone struggling with bereavement, loss, life-changing or life-limiting illness): 01782 683155
  • Changes (children, young people and adults): 07983 437747
  • Papyrus (service for young people at risk of suicide): 0800 068 4141

Domestic Abuse:

Support is still available to anyone affected by domestic abuse across Staffordshire during the Coronavirus lockdown, with the county’s support services offering alternative ways to provide help for those trapped in an abusive situation at home. All those services which previously offered face-to-face or group support, including the New Era victim and perpetrator service commissioned by the Staffordshire Commissioner’s Office, can now be accessed online, by Skype or webchat where available, or by telephone. Support for anyone affected by domestic abuse is available from the following services:

Support for Victims

Staffordshire-wide support for victims and their families:

  • New Era’s Staffordshire and Stoke-on-Trent 24-hour confidential helpline (across Staffordshire and Stoke-on-Trent) 0300 303 3778 and their 24/7 live chat facility at

Localised support for victims and their families:

  • Staffordshire Women’s Aid 24 hour confidential helpline (supporting Stafford, Cannock and South Staffordshire) 0300 330 5959
  • Glow (supporting North Staffordshire) 0330 0945 559
  • Pathway (supporting Lichfield and Tamworth) 01543 676800

National support for victims and their families:

  • National Domestic Abuse Helpline: 0808 200 0247
  • Men’s Advice Line: 0808 801 0327
  • National LBGT+ Domestic Abuse Helpline: 0800 999 5428

The Survivors Trust (Rape and Sexual Violence Services): 08088 010818

Services for Perpetrators

Staffordshire-wide services for perpetrators wanting to change their behaviour:

  • New Era Domestic Abuse Service for perpetrators who want support to change (across Staffordshire and Stoke-on-Trent)  01785 601690

Remember, in an emergency, call 999.

If you need to call 999 from a mobile phone, but are unable to speak because doing so could put you in even greater danger, use the Silent Solution. If you don’t reply when the operator asks which emergency service you need, the call will be forwarded to an operating system.

When prompted to do so, press 55. The system will detect this and treat it as an emergency. Your call will be transferred to Staffordshire Police who will ask you simple ‘yes’ or ‘no’ questions. If you’re unable to speak, listen carefully so they can get you the help you need, wherever you are.

Help with Prepayment Meters Electricity and Gas.

Energy companies are offering some support for people who are self isolating and not able to get out to put money on their pre-payment meters or struggling to pay due to loss of income. They are giving people two weeks worth of gas and electricity but this has to be re-paid when self isolation comes to an end or they get back into work. Follow this link to the Citizens Advice Bureau for advice, or contact your energy provider directly for advice and support.

Energy company contact numbers:

British Gas- 0333 202 9802
EDF - 0333 200 5100
EON - 0345 052 000
N Power - 0800 073 3000
Scotish Power - 0800 027 0072
SSE - 0345 026 2658