Supported housing

We are here to help homeless people whether single, single parent families or couples with or without children.
Please see our supported housing handbook and our guide to supported housing.

We can provide you with temporary accommodation along with support and advice on benefits, contacting other organisations on your behalf, debt and budgeting, career choices and gaining qualifications.

Who can apply?

People aged 16 years and over. Applications from people aged 16 to 17 can be considered with a trustee/guarantor. Please complete and return the application form.

What happens next?

We will visit you and fill in a needs assessment. A friend or relative can be with you and your application may be placed on our waiting list. If we are unable to help, we will explain why and how you can appeal.

You are offered a flat - what next?

If you view and accept it, an appointment for signing your tenancy agreement will be made. You will be asked to:

  • Read and sign your agreement, provide next of kin details
  • Complete housing benefit forms if appropriate, Provide ALL necessary proofs of ID
  • Pay one week rent in advance if not claiming full housing benefit and agree a date for you to collect the keys

Moving in to your new home

Your accommodation will be carpeted, furnished with cookers, fridges and laundry facilities. You will need to bring:

  • Food, bedding, crockery, cutlery, cooking utensils, towels, toiletries, cleaning materials, 60 watt replacement light bulbs
  • Your flat will be cleaned before you move in, after which it is your responsibility to maintain
  •  You will be given a payment card, which can be used at any post office and retail outlets with Pay point facilities

Homeless Services Team

We will give you advice and assistance to help you live independently. Weekly hourly home visits will be made. All information will only be passed to your GP, family, Social Services or other emergency services with your agreement.

We are available Monday to Friday from 8.45am to 5.00pm. The support staff are here to offer help and advice – you don’t need to wait for an emergency. If they are unable to help you, they will be able to refer you to someone who can.

Please note that Support staff do not:

  • Give medicines to tenants. A doctor, nurse or relative must do this
  • Pay bills or deal with any other personal finance for tenants
  • Provide domestic or personal care services, such as preparing meals, assisting with bathing or doing your shopping
  • Provide 24-hour assistance or provide you with lifts to appointments

How long can I stay?

Six months up to a maximum of two years. We work with you so you can move on to your own independent tenancy. You will be expected to work with the team. If not, the place will be offered to someone else and you may be asked to leave.