Winter information

Bin collections

Please refer to the collections calendar that was posted to you. If the roads become too snowy or icy for vehicle access, updates will be posted here on our website.

School closures

The decision to close a school is made by the Headteacher. Updates on school closures can be found on Staffordshire County Council's website where you can also sign up for alerts.

Gritting

Staffordshire County Council are responsible for gritting the streets. You can find their interactive gritting route map on their website which also shows the location of grit bins.

Tamworth Borough Council 

For general information or to report an issue outside of office hours, this website is available 24/7. We also have an app that you can download onto your smartphone. For more information visit our council app page.

Council Housing Repairs

Wates provide repairs for all our council houses. To report any issues please call Freephone 0800 1830044. This number is also for out-of-hours enquiries. 

Winter weather demand for heating and boiler repairs service

Tamworth Borough Council’s repairs contractors, Wates, are experiencing an incredibly high number of calls as a result of the wintry weather and ask people to please be patient while repairs are dealt with as quickly as possible.

Between the morning of Wednesday, February 28, and Friday, March 2, 198 calls were received relating to heating and boiler problems alone. This is around 10 times more than would normally be received in a 48-72 hour period for this service.

Engineers have been working around the clock to tackle the demand and extra resources have been deployed to attend homes as quickly as possible. This has included drafting in additional breakdown engineers to cover both daytime and out-of-hours calls.

Currently call-outs are being prioritised based on level of emergency (such as gas escaping) and vulnerability, but the majority have been attended within 24 hours. In many cases, breakdown is a result of frozen pipes and in 90% of cases, heating has been successfully restored at the first visit. Where it cannot be repaired, temporary heating facilities are being offered.

Both Wates and Tamworth Borough Council’s customer services teams are experiencing high call volumes and we ask people to please be patient as it is taking three to four minutes to answer calls on the out of hours service. However, please note that repairs need to be reported via the Wates Freephone number on 0800 183 0044, both during the daytime and out of hours, so they can be logged. Once your repair has been logged, an engineer will get to you as soon as possible.

Additional resources will be allocated to the Wates call centre and engineering teams into the weekend. All other repairs, not related to heating, are being dealt with as normal where possible. Routine appointments may be affected during this time as contractors work hard to deal with emergency heating and boiler repairs.

Wates have also provided some useful tips to help reduce frozen pipes and heating breakdowns:

Freezing cold weather can cause boiler condensate pipes to freeze which can prevent the boiler from functioning. You may be able to thaw frozen condensate pipes without having to log it as a repair by following the guidelines below.

Thawing your frozen pipe

  • Use warm water only and pour over the end of the pipe where it is frozen using a suitable container like a watering can
  • Hold a hot water bottle, or heat wrap, around the condensate pipe
  • Once the pipe has thawed you should reset your boiler by holding in the reset button for 10 seconds and wait for the boiler to re-fire.

WARNING:

  • Never attempt to thaw a frozen condensate pipe above waist height, or disconnect the condensate pipe in order to do so
  • Never attempt to access the condensate pipe or any other pipework within the boiler
  • Beware of ice on the ground that will form from the water you have poured.

If you cannot safely thaw the pipe, or it doesn’t solve the problem, please contact Wates on 0800 183 0044.

Gas and Electricity

Severe winter weather can increase the chance of your gas and electricity supply being disrupted. The Be Winter Ready campaign by the UK's gas and electricity networks gives the following advice:

  • Know your free emergency numbers. In a power cut dial 105 or for a gas emergency, dial 0800 111999.
  • Prepare your home. Keep a torch handy and get your appliances serviced by a Gas Safe registered engineer to prevent carbon monoxide poisoning. Vulnerable households can get extra support by signing up to the Priority Services Register. Contact your gas or electricity network to find out more. Visit www.energynetworks.org to find out who your network operator is.
  • Keep your eyes open. Keep an eye on the weather forecast and, if you have a power cut or a gas emergency, check on your neighbours.

Flood warnings

Please check our flooding page for information.

Health

Stay well this winter with advice from the NHS: www.nhs.uk/staywell

A range of winter weather advice is also available via the Staffordshire Prepared website.

HEAT poster