Your Suggestions

Hello and welcome, if you've arrived at that this page it’s likely you want to give us feedback. We'd like to encourage you as much as possible to tell us what you think of our services.

A complaint may be about a lack of response, delays in service, ongoing problems and/or about behaviour of council employees. It includes –

• Doing something wrong
  Doing something that we should not have done
  Failing to do something we should have done
  Behaving unfairly, discourteously or discriminatory
  Not carrying out a service to an agreed standard
  Not replying to a request for service within its stated timescale

Please fill in the form below to make a compliment, comment or complaint about any of our services. If you would like help in completing the form please contact a customer service officer on (01827) 709709 or e-mail:enquiries@tamworth.gov.uk a member of staff will be more than happy to assist you.

You can make a complaint in person, by letter, by phone, e-mail or fax. Any member of staff, or Councillor will take your complaint.

When you make a complaint we will –

• Respond within seven days. Complex complaints may take longer, a maximum of 21 days is allowed for a complaint to be investigated.
  Give responsibility of the appropriate Head of Service or Assistant Director.
  Deal with the complaint fairly, consistently, impartially and without malice to anyone who has made a complaint.
  Advise you that if you are dissatisfied with the outcome of your complaint you must identify which parts of the complaint you feel have not been addressed and asked for a stage three complaint.
  Ensure all stage three complaints will be here heard by senior managers within 21 days and the outcome will be notified within seven days of the decision.

Compliments are very welcome. We like to know what we are doing well. We share all compliments with the staff involved.

We listen and learn from comments as well as compliments and complaints. Comments about how we can alter or improve can lead to a change in process, policy, actions, activity, or literature and material. We think we're doing things right, so unless you tell us we may carry on doing the same. What you tell us can really make a difference, we can't change everything, but what we can - we will.

Please click here to view the Tell Us policy

or you can submit the information online by filling in the following e-form.