A range of information leaflets has been produced for tenant volunteers:

  A guide to tenant involvement            

  Put simply, tenant involvement is about the Council and tenants working together in partnership to improve housing services and ensure that the service is achieving value for money. 

A guide to Claiming Expenses in your role as a volunteer in tenant involvement

In recognition that tenants should not be ‘out of pocket’ when volunteering their time, Tamworth Borough Council has produced a guide to claiming expenses, so that you can claim what you are entitled to on the  production of a valid receipt.

A guide to Training in your role as a volunteer in tenant involvement

At Tamworth Borough Council we are committed to offering training for tenants and leaseholders to raise your awareness, knowledge and confidence to get involved in discussions and decision making.  We are always looking for new ideas for training and support ideas from the wider community.  Training is free to participants and is funded by Tamworth borough council’s tenant participation team. 

A guide to the Wish Upon a Star initiative

We’ve got £15,000 up for grabs for local community projects.  Wish Upon a Star is a new scheme aimed at encouraging and promoting local community activity for tenants of Tamworth Borough Council.  The Tenant Participation Team at Tamworth borough council and the repairs contractor Morrison Facilities Services have teamed up to help make your wish for a local community project or activity become a reality. 

A guide to Equality and Diversity in your role as a volunteer in tenant involvement

Tamworth Borough Council aims to encourage the involvement of tenants and leaseholders to enable them to have an impact on the delivery of housing services.  We will continue to monitor ethnicity, gender, disability and age of members of all customers involved in tenant involvement. All tenants and leaseholders will receive a fair and equal service. 

A guide to Confidentiality in your role as a volunteer in tenant Involvement

It is important that volunteers are aware of the importance of maintaining confidentiality.  At times you may have access to reports and Council policies and it is important to respect these confidences and not to discuss them outside of the working groups.

A guide to Code of Conduct in your role as a volunteer in tenant Involvement

A code of conduct is a set of ground rules and guidelines that the group agrees on to reflect the way in which the group will work.  It is the way in which they should carry out their duties either as members of the committees or as general members of the group. 

A guide to Conflict Resolution in your role as a volunteer in tenant Involvement

It is difficult to agree with each other all of the time which is why conflicts can arise from time to time.  It is important for all concerned to resolve conflicts efficiently and effectively to avoid the situation escalating, which can become expensive and destructive.

If you would require any of the leaflets posted out to you, in a different language or format, for example audio cassette, large print or Braille, please contact the tenant Participation team on:

Telephone: 01827 709448 or freephone: 0800 183 0454

All the leaflets on the right are in pdf format. You will need a viewer to read them such as Adobe Reader. If you do not have this installed, you can download it for free here.