Local Offers - Our Customer Promise to you
Tamworth ’s ‘Local Offers’
- Our Promise to You
By working closely with our tenants, we have
developed a number of ‘customer promises’. These promises – or
‘Local Offers’ – set out how we will work with you.
It means we can deliver and tailor our services, in line with
what you have told us is important.
We have a number of national standards we have to meet, which
are set out by the regulator Tenant Services Authority. The TSA is
an independent national organisation which aims to ensure access to
good quality housing, while improving standards.
Our ‘Local offers’ will help us to become more flexible, while
addressing local issues in a way to suit you. We will measure how
we perform against these standards and let you know. This means
that you can see how well we are doing.
We are aiming to make sure our promises to you exceed the TSA’s
National Standards by 2011.
Click
here to see our Local Offers