Frequently Asked Questions
What does getting involved actually mean?
There are lots of different ways of getting involved. It can range
from completing a survey to being trained as a mystery shopper to
being part of our Tenant Consultative Group. What you what to get
involved in and how is completely up to you.
How much work is involved?
This depends on the level of involvement you would like to have.
For example, being a member of a Newsletter Editorial Panel
‘Tenants Voice’ will mean that you will have to attend meetings
every 3 months however completing a questionnaire can take just a
few minutes.
When and where are meetings held?
Meetings can be held at Marmion House or in the areas in which we
work and they are arranged with our customers at times that suit
them. If you work in the week or have childcare commitments,
meetings can be held of an evening and we can pay for childcare
costs.
How do I get to
meetings?
You can arrange to get to
meetings yourself, we can arrange transport on your behalf or if
you are travelling by car or public transport we will reimburse
your travel expenses.
Are meetings friendly?
Yes. You will find that everyone is polite and respects each others
view. There is also a Code of Conduct that we like people to adhere
to so that everyone feels welcome and can make a valuable
contribution.
What are the benefits of being involved?
There are lots of benefits to getting involved. You will meet new
people and there are free training opportunities and the chance to
learn new skills. Getting involved may also increase your
confidence and give you the chance to air your views and make a
real difference in the area that you live and to the services you
receive from us.
Can anyone have access to my personal
details?
No. We have a strict Confidentiality Policy and also adhere to the
Data Protection Act 1998. Your personal details will not be
disclosed to anyone without your expressed consent.