Make a difference and have a say in your Housing Service

Tamworth Borough Council is committed to ensuring that all tenants and leaseholders have an opportunity to get involved in how the Housing Service is run and delivered.  Our vision for tenant involvement is "to put tenants in the driving seat to help make improvements to our housing service, homes and communities".

Tenant involvement is a partnership between tenants and Tamworth Borough Council that delivers a first-class service which is responsive to tenants needs and provides value for money and excellent customer service. 

We believe that tenant involvement is a vital part of Housing Management.  It is only by working in partnership that we can provide the best possible housing service to you. 

We aim to:

• Keep tenants and leaseholders informed
• Provide accessible forms of consultation
• Offer a range of methods for involvement
• Listen to what tenants and leaseholders tell us
• Actively encourage involvement in housing matters

Don't miss this great training opportunity

Mystery Shopping and Being a Tenant Inspector: A Tenant's Guide

This course is aimed at active tenants who are already, or who are looking at becoming tenant inspectors. It will look at the ways in which tenants can make a real difference to the way social landlords (Housing Associations, Arms Length Management Organisations and Council housing departments) deliver services and improve accountability to residents.

• We will look at the benefits to both the residents and the landlords of tenant inspectors
• We will look at different approaches to you inspecting and auditing your landlord.
• The course will help you to unravel the myths of mystery shopping. We will look at why we need to mystery shop, how to do it and trying it out for real.
• We look at the three types of Key Lines of Enquiries and following the framework for resident inspections.
• We will look at performance indicators, what is the purpose of them and how we can make them tenant friendly.

There will be practical examples and lots of time to practice and ask questions. At the end of the day participants will have a range of tools to go away with that can be developed further as well as the confidence to push this new agenda forward with their landlord

Thursday 20 may 2010 9:45 - 16:15pm Lunch will be provided and assistance with travel arrangements if required.  Any 'out of pocket expenses' will be reimbursed on the production of a valid receipt.

Contact the Tenant Participation Team to book your place or to discuss the training further: Telephone 0800 183 0454