What does the Scheme Manager do?
Independent Living Managers are employed by the Council to help
to ensure the safety and well-being of tenants.
The Independent Living Managers give support and
advice while offering liaison to ensure you have access to services
offered by other organisations, such as Social Services.
Managers are also trained to deal with a range of queries,
including rent enquiries, housing benefit enquiries, other welfare
benefit enquiries and repair requests.
Independent Living Managers are in daily contact with tenants
through personal visits or on occasion through the alarm system,
allowing them to monitor tenants well-being and needs.
In each scheme, the Independent Living Manager works from Monday
to Friday from about 8.45am to 5.00pm, although these times may
vary dependent on whether there are evening social events etc
At all other times, the scheme is covered through the WEL alarm
system, the Council’s 24 hour community alarm service.
In an emergency, the Independent Living Manager will provide
reassurance and contact other services or friends and family as
necessary. If a tenant’s illness results in them becoming
incapacitated, the manager will liaise with G.P, Health, Social
Services and family.
The manager is also responsible for the scheme as a whole,
including communal facilities encouraging and supporting social
activities and making sure that fire and safety regulations are
observed.
Please note that Independent Living Mangers do not:
- Give medicines to tenants. This must be done by a doctor, nurse
or relative.
- Pay bills, or deal with any other personal finance for
tenants.
- Provide domestic or personal care services, such as preparing
meals or assisting with bathing.
- Provide 24 hour assistance.