The Council’s repair service for Council house tenants and leaseholders is available to tenants and leaseholders, 24 hours a day, 365 days a year. and is currently provided by Morrison FS Ltd.

To report a repair you can:-

Freephone: 0800 183 00 44

This is a free service, so reporting repairs or finding out about the progress of a repair will not cost you anything.

or you can now report your repair by email

just click here: Tamworth.Repairs@morrisonfs.co.uk

The repair reporting service operates 24 hours a day, so you can report a repair at any time.

Response Times:

When you report a repair to us, we will discuss the nature of the problem. We will then tell you what response time category we have placed it in. The response times are measured from the date you report the problem to us.

Emergency:

We aim to respond within 2 hours.

This service is for repairs that remove immediate danger to people, avoid flooding or major damage to the property, make the property secure, or restore total loss of heating in winter (1st November to 30th April)

Work will be done to make the situation safe. We will let you know when we will do any follow up work.

You can call about emergencies at any time of the day or night but if you call us out and we find it is not a genuine emergency we may charge you for the call-out fee.

Urgent:

We will complete the repair within one to six working days depending on the type of problem.

For work to restore full or partial failure of sanitation, water or electrical supply or heating systems, and any other urgent work to prevent immediate damage to the property, to overcome serious inconvenience to the tenant or where there is a possible health , safety or security risk.

Routine:

We will complete within 26 working days - by appointment.

For work where the fault or failure does not cause immediate inconvenience or present a danger to occupants or the public, but should not wait for a planned programme of work.

If a repair worker does not attend within the response time or keep to a specific morning or afternoon agreed with you or if you are not satisfied with the work that has been done or the way you have been treated, please contact our repairs call centre on freephone 0800 183 0044 and we will follow it up immediately.

Under the Right to Repair regulations, you have a right to have certain repairs done within set time limits. These are repairs which could affect your health or safety. They are called qualifying repairs. if you want to find out more about the right to repair contact the call centre and we will send you a leaflet.