Keeping estates clean and tidy is a partnership between you our customers and Housing Services. It starts with our customers taking pride in where they live, caring for the environment, reporting repairs and being a considerate neighbour.

You may choose to be involved in other ways too by getting involved with us in community ‘tidy up’ events. If this is something you are interested in please contact the Tenant Participation Team tel 0800 183 0454

Inspection and monitoring of cleaning duties are carried out by quality assurance checks every three months. This is a check and report on standards of cleanliness and any additional works that may need to be actioned. 

In April 2011 we sent out first cleaning standard satisfaction survey of this year to 300 of our customers.

84% of residents reported they were satisfied with the service. This is an excellent result especially so over the winter period as the weather conditions do impact on the cleanliness of the floors.

Key Findings from the survey

• High satisfaction levels has been maintained – this time last year         satisfaction levels were 83%
• Although customers are satisfied with the service a number of comments have been received around the landing areas.

We have used these findings to programme a schedule of deep cleans.

Planned Deep Cleans programme for summer 2011

•        Eringden House
•        Thackeray Drive
•        Edale
•        Aspbury Court
•        Crossfell

This deep clean will involve a high pressure jet wash of stairs and walls, approaches to landings, gullies cleared out, bins areas, any graffiti removed and any repairs reported.

All customers will be contacted in advance of the deep clean.

A full report of the feedback received from this survey is available under the heading more information on the right as well as the results from last years surveys.

To further improve the service we have been busy recruiting tenant inspectors who will be visiting some of our sites soon to check and report back on the standard of cleanliness – watch this space to find out what they have to say.

The cleaning survey questionnaire is also available on the right hand side and can be completed anonymously at any time.

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Cleaning schedules are daily or on rota basis depending on the facilities at each site.

Take pride in where you live;

• Litter should not be dropped and accidental spills should be cleared up; it’s not the job of the cleaner to clear up after residents.

If you have any bulky items that need removing arrangements can be made by contacting Tamworth Borough Council Service Team on 01827 709353.

To report a repair please call Morrison FS Ltd 24 hours a day, seven 7 days per week on free phone 0800 1830 044

Or through email by clicking here Tamworth.Repairs@morrisonfs.co.uk