Benefits team performance figures

Benefits' performance year to date @ 31 December 2011

Target

Year to date

Average waiting time before customers are seen by the Benefits Team

Maximum

10 mins 

5 mins

Average time to process new claims and changes in circumstance (N181 performance indicator)

15 days

17 days

% of new claims decided within 14 days of receipt of all information (quality promise)

90%

 73.59%

Number of prosecutions for fraud

n/a

  22

number of court or bailiff actions taken due to non-payment of Housing Benefit overpayments

n/a

 102

% of letters responded to within 7 days

95%

97%
% of customers surveyed who expressed satisfaction with the Benefits service 85% 100%

Live Caseload

 n/a 7702