Finding a Home Customer Satisfaction Survey Your opinions are important to us and will help us to improve our services Please complete this 10 point questionnaire; it should take no longer than 15 minutes to do. 1. How easy did you find it to register on the Finding a Home Housing Register list? Very easy   Fairly difficult   Neither easy or difficult Fairly easy   very difficult     Comments: 2. Did you find there was enough information about 'Finding a Home by Choice Based Lettings' both before and after registering? Yes   No   If you answered no what information would you like to have known 3. How did you look for available properties? (Please tick all that apply) Website using your own computer   In reception area at Marmion House Website using library computer   By family or friend Website using friends/ family computer   By support Agency By telephone   By Housing Officer at Tamworth Borough Council 4. How did you 'bid' for available properties? (Please tick all that apply) Website using your own computer   In reception area at Marmion House Website using library computer   By family or friend Website using friends/ family computer   By support Agency By telephone   By Housing Officer at Tamworth Borough Council 5. Please rate how easy you found it to place a bid. Very easy   Fairly difficult   Neither easy or difficult Fairly easy   very difficult     Comments: 6. When placing a bid, did you know or have enough information about what property size was suitable for your household? Yes   No   7. Did the advertising of properties encourage you to look at areas you would not have considered before? Yes   No   Not sure 8. The number of people on the housing waiting list far out weighs the number of empty properties we have which may mean your bid has been unsuccessful and we recognise this can be frustrating.  How do you rate the time you have been waiting to move home? Very good   Satisfactory   Very poor Good   Poor     Comments   9. Overall, how do you rate the Finding a Home service? Very good   Satisfactory   Very poor Good   Poor   10. All comments welcome: About You Your opinions are very important to us and we appreciate the time that you take giving us your feedback.   We want to make sure that everyone who uses our services is treated equally.  The 'About You' section of the survey will tell us more about our customers and tailor services to meet customer needs.  Any information you give us will be treated in the strictest confidence and will help us improve our services.     Lead tenant   Address   Date of birth   Telephone number   Ethnic Origin White UK   Black Caribbean   Indian   Bangladeshi White Other   Black Other   Malaysian   Traveller Black African   Chinese   Pakistani   Other   Sexual orientation Heterosexual   Gay or lesbian   Bisexual   Prefer not to say   Is English the main language spoken in your household? Yes   No   Marital status Single   Divorced   Civil partnership   Widowed Married   Living with partner   Separated   Prefer not to say The Disability Discrimination Act defines a disabled person as someone who has a physical or mental impairment that has a substantial and long term effect on his/ her ability to carry out normal day to day activities.   Do you consider yourself to be disabled? Yes   No   If you have stated that you consider yourself as disabled, please specify (tick all that apply) Visually impaired   Learning disability   Wheelchair user Hearing impaired   Speech impairment   Reading and Writing difficulties Mental health issues   Physically impaired   Other   Religion or belief No religion   Roman Catholic   Buddhist   Muslim   Jehovah's witness Christian   Hinduism   Sikhism   Jewish   Other   Emergency contact /next of kin details (including: name, address, telephone number and email)   Do any of the following statements apply to you or any member of your household? Please allow extra time for me to get to the door when you visit When available, please use British Sign Language Please contact named person before visiting   Anything else we need to consider   Would you like to receive information in other formats? Large print   Audio   Fax   Braille   Tape   Audio CD   How do you prefer Tamworth Borough Council to contact you? Telephone   Internet   Text   Other Email   Post   In person     How do you prefer to contact us Telephone   Internet   Text Email   Post   In person Please complete the following information as the joint tenant if applicable   Joint tenant   Date of birth   Telephone number   Ethnic Origin White UK   Black Caribbean   Indian   Bangladeshi White Other   Black Other   Malaysian   Traveller Black African   Chinese   Pakistani   Other   Sexual orientation Heterosexual   Gay or lesbian   Bisexual   Prefer not to say   Is English the main language spoken in your household? Yes   No The Disability Discrimination Act defines a disabled person as someone who has a physical or mental impairment that has a substantial and long term effect on his/ her ability to carry out normal day to day activities.   Do you consider yourself to be disabled? Yes   No   If you have stated that you consider yourself as disabled, please specify (tick all that apply) Visually impaired   Learning disability   Wheelchair user Hearing impaired   Speech impairment   Reading and Writing difficulties Mental health issues   Physically impaired   Other   Religion or belief No religion   Roman Catholic   Buddhist   Muslim   Jehovah's witness Christian   Hinduism   Sikhism   Jewish   Other   Emergency contact /next of kin details (including: name, address, telephone number and email)   Would you like to receive information in other formats? Large print   Audio   Fax   Braille   Tape   Audio CD   How do you prefer Tamworth Borough Council to contact you? Telephone   Internet   Text   Other Email   Post   In person     How do you prefer to contact us Telephone   Internet   Text Email   Post   In person Thank you for completing this information.