Noise can be defined as unwanted sound.

How do I complain about a noise nuisance?

First approach whoever is responsible for the noise. They will often not realise they are disturbing you and the majority of noise complaints can be resolved informally. In cases where you might feel threatened, or where previous personal approaches have not worked, contact Environmental Management at Tamworth Borough Council.

If I complain to Environment and Regulatory Services what can they do?

The Environmental Protection Team will investigate your complaint.

To log your complaint we will need:

• Reporter Details: (Please note this information is for the purpose of logging the call only, and will not be disclosed to any other party).
• Name
• Address
• Contact Telephone No
• Subject details: Address of the property relating to the noise nuisance.
• Description: Brief outline of the problems experienced.

The procedure for dealing with the complaint is as follows:

A letter is sent to the offender to advise them that we are investigating the complaint. In many instances, following this response no further action will be needed.

You will initially be asked to monitor the nuisance by keeping a record of the noise nuisance on diary sheets for a period of ten days. This will help the investigating officer identify when the noise nuisance is most likely to occur.

If the problem has not been resolved at this point, further monitoring will be taken. We will contact the offender and should a statutory nuisance be found to exist, we will issue an abatement notice. If the offender fails to comply with the notice, proceedings can be taken in the Magistrates Court or an injunction sought in the High Court.

There are a number of useful leaflets available from Environment and Regulatory Services published by National Society for Clean Air (NCSA) Including 'Neighbour Noise and Noise Pollution'

You can also obtain a copy of these leaflets or seek advice by contacting Environmental Protection. Telephone No: (01827) 709445  Fax: (01827) 709434
Email: environmentalhealth@tamworth.gov.uk