This class links to our current written protocols, policies and procedures we wish to publish on delivering our services and responsibilities.

• Policies and procedures for conducting council business; Codes of practice, procedural standing orders, memorandum of understanding, guidance between committees and delegated authority, policy on communications.
• Polices and procedures for service delivery; Including local agreement memoranda and policies and procedures for handling enquiries and requests for information.
• Recruitment and employment; Policies on equality and diversity, health and safety recruitment and current vacancies.
• Customer service; Standards for providing services and complaints procedure.
• Records management and personal data polices; Information security policies and data protection policies.
• Charging regimes and policies; Any statutory charging regimes for information or services and how they are made.