Contact us - about us

Welcome to Customer Services

Our team can help with all manner of enquiries about our services - and in most cases there is no need to refer you to anyone else. If you are not happy with the service you receive, please see our Tell Us policy which details how to make a complaint. It also give details on making comments and compliments to us.

Opening Times

  • Monday to Thursday 8.45am - 5.10pm
  • Friday 8.45am - 5.05pm.
  • N.B. We will be closing at 2pm on Friday 30 December and reopening at 8.45am on Tuesday 3rd January 2017.
  • Our quieter times are between 9am and 10.30am and after 3.30pm. Thursday is our quietest day
  • For general information or to report an issue outside of office hours, this website is available 24/7. We also have an app that you can download onto your smartphone. Click here for more information about our app.
  • Mears provide repairs for all our council houses. To report any issues please call: Freephone 0800 183 00 44. This number is also for out-of-hours enquiries. 

Our team is made up of several smaller teams: