Benefits Performance

Benefits Performance February 2017 Target Year to date

Average time to process new claims and changes in circumstance
(N181 performance indicator)

15 days

9.4 days

% of new claims decided within 14 days of receipt of all information (quality promise)

90%

77%

Number of court/bailiff or DEA actions taken due to non-payment of Housing Benefit overpayments

n/a

141

Fairer Charging Assessments completed within 19 days

85% -

Welfare Benefit Checks completed within 40 days

85% -

% of correspondence responded to within 7 days

95%

95%

Housing benefit live caseload

n/a n/a