Welcome to Customer Service and Access to Services

Our Customer Service Team is made up of several smaller teams – The Tamworth (Tourist) Information Centre, The Phillip Dix Centre and Carnegie Centre, The Shopmobility unit and The Integrated Contact Management Centre.

We pride ourselves on wanting and aiming to deliver our services to the highest standards to our customers.

Staff within our teams all have a common goal; to deliver our services with a positive attitude, to provide services without the need to transfer the enquiry onto another person, and to keep our customers informed.  We care about the service we deliver to our customers. 

We work as a team on behalf of the customer, demonstrating ownership, accountability and commitment.  We believe in equal access and service to all.  

Our Customer Services Assistants and Officers have received the appropriate training to  deliver services to a high level of competence.