Welcome to Customer Service and Access to Services

Our customer services staff can help with enquiries about all council services. Most queries can be handled without the need to refer them to a specialist officer or another council office.

Our Customer Service Team is made up of several smaller teams – The Tamworth (Tourist) Information Centre, The Phillip Dix Centre and Carnegie Centre, The Shopmobility unit and The Integrated Contact Management Centre.

We pride ourselves on wanting and aiming to deliver our services to the highest standards to our customers, wile keeping them informed. 

We work as a team on your behalf; we believe in equal access and service to all.  

Our quieter times are between 9am and 10.30am and after 3.30pm. Thursday is our quietest day.

Address                                           Opening Times  
Marmion House                                 Monday to Thursday 8.45am - 5.10pm      
Lichfield Street                                  Friday 8.45am - 5.05pm
Tamworth
B79 7BZ

Tamworth Information Centre            

Philip Dix Centre

Carnegie Centre